“It’s the perfect time to be partnering with GOCare to bring more intelligent, coordinated CX capabilities to broadband providers,” said Ned Brody, CEO at Actifai. “By bringing our sales and marketing AI together with GOCare’s communications platform, we’re giving ISPs a better way to reach customers, whether it’s at the point of sale or further down the line. It makes things smoother for subscribers and drives meaningful revenue improvement for providers.”

Mike Roddy, CEO of GOCare, added: “This partnership brings together two complementary platforms that are deeply focused on enhancing the buying experience as well as the routine touchpoints a subscriber experiences during their life-cycle. Actifai delivers precise intelligence on who to reach and what to offer, while GOCare empowers the subscriber with greater control over how they interact with their service provider. Together, we’re creating new ways for providers to streamline customer experiences, improve satisfaction, and unlock greater lifetime value.”

Joint solutions from Actifai and GOCare are expected to launch in the coming months.

“Our partnership with Actifai embodies the company’s commitment to delivering an exceptional customer experience, more value and choice, as well as making it easy to do business with us,” said Toni Murphy, Chief Operating Officer at Astound Broadband. “Actifai’s AI has helped us make our sales process more efficient, and the impact has been clear. We’ve already seen significant improvements in conversion and other key metrics, and look forward to building on this success.”

Astound and Actifai completed a six-week pilot in early 2024, with Actifai Engage driving measurable improvements in a variety of critical sales KPIs. After a successful test, the software was rolled out across Astound’s phone sales operations, helping agents engage more effectively with prospective subscribers and drive stronger revenue growth.

“It’s a pleasure to work with a company like Astound, which not only serves over a million subscribers across the country but also exemplifies a deep commitment to excellence and community impact,” said Ned Brody, CEO of Actifai. “Astound marks the 20th provider to adopt our AI-powered sales tools, and every deployment reinforces what we’ve believed from the start—this technology works. Seeing customers consistently achieve stronger sales and revenue growth is both exciting and humbling. We look forward to helping more providers do the same.”

By implementing Actifai Engage, Astound is improving its inside sales process and enhancing its customers’ buying experiences with AI-driven efficiency. The companies’ ongoing relationship will build on AI technologies’ expansive potential to streamline operations, boost sales performance, and deliver even greater customer value.

“At 360 Broadband, our mission is to deliver high-quality, reliable broadband to underserved areas,” said Drew Beverage, Chief Operating Officer at 360 Broadband. “Partnering with Actifai will help us enhance our sales processes and better serve our growing customer base. Deploying their technology is an important step in helping us reach our aggressive growth targets while delivering exceptional customer experiences.”

Actifai’s products are used by broadband providers across North America to improve sales conversion, boost value-added service adoption, and maximize customer lifetime value.

“It is a pleasure to support 360 Broadband as they work to expand fiber and advanced services to underserved areas,” said Joel Silverman, Chief Customer Officer at Actifai. “Our solutions are designed to scale quickly and deliver real impact. Helping 360 Broadband not only launch but rapidly elevate their sales operations to best-in-class standards is exactly what Actifai was built for, and we’re excited for our technology to help them achieve their ambitious growth goals.”

With an expected launch in early 2025, the partnership will also leverage Actifai’s integration with Sonar Software, 360 Broadband’s BSS/OSS provider, ensuring seamless deployment into their existing tech stack.

“We’ve had real success using Actifai’s AI for our ecommerce. Their Digital solution streamlined our signup and made the buying experience smoother and more intuitive for our customers,” said Richard Tan, Director of Sales and Marketing at RFNOW. “Actifai has both boosted our sales performance and helped us better meet the diverse needs of our subscribers when they interact with us online.”

Actifai’s Digital solution optimizes website sales for broadband providers by leveraging AI to present customers personalized offer recommendations and purchasing guidance in a simplified sign-up process. The AI-powered ecommerce not only improves customer satisfaction but also drives increased ARPU and subscriber growth for providers like RFNOW.

Venu Amar, COO of Actifai, added: “It’s a pleasure to support RFNOW in innovating their sales operations as they work to bring top-tier technology to more communities. Seeing the positive impact our AI has on their subscriber growth and customer experience is what Actifai is all about.”

While RFNOW continues expanding its fiber network to bring best-in-class connectivity to underserved communities, the adoption of Actifai AI software solutions will help the company better serve its expanding customer base and maintain its competitive edge in the market.

Actifai, a niche solution only a few years ago, now powers over 20,000 weekly broadband sales. BSS/OSS constraints have been a common roadblock to small and greenfield providers’ adoption of the technology. The Sonar + Actifai partnership overcomes this challenge, further democratizing AI technology to providers of all sizes.

Valley Fiber’s partnership with Actifai overlaps with its ambitious MB Fiber Build Project, a $328M investment to transform rural connectivity in Manitoba. In only three years, the company has seen its team grow to over 350 team members as it expands its TV, phone, and broadband services to tens of thousands of residences and businesses. With Actifai’s AI solutions at the forefront of its digital transformation, Valley Fiber is well-positioned to further revolutionize broadband services in Manitoba and deliver unparalleled value to its growing customer base.