the Engage Agent

The key to winning an inbound sales call is simple: match each prospect with the plan that fits them best. But in practice, that’s been nearly impossible—customers aren’t sure what they need, and reps haven’t had the tools to identify the right fit in real time. The Engage Agent changes that. It equips every call with AI-powered guidance, helping providers align customers to the right plans and add-ons with ease. The result: better conversions, happier customers, and more revenue from the calls you’re already receiving.

turn every call into a new, 
happy subscriber

A good sales call outcome shouldn’t depend on which rep picks up the phone. the Engage Agent equips every sales conversation with real-time intelligence—guiding discovery, matching the right plan and add-ons, and giving reps the tools to close with confidence. Calls move faster, customers feel better served, and ISPs see more consistent success. And for the many sales conversations that can be managed entirely by AI, Engage takes the lead—handling them end to end, while passing others seamlessly to a rep when human touch matters most.

1 Maximize ARPU with best-fit plans
AI-driven guidance pinpoints the right plan and add-ons for every caller, lifting conversions and revenue.
2 Close select calls with autonomous AI
Let the Engage Agent autonomously handle approved sales scenarios end-to-end—reducing costs while ensuring every action stays under provider-set controls.
3 Create a better customer experience
Customers get clear, relevant reasons to buy and faster resolutions—leading to higher satisfaction and stronger trust.
4 Eliminate wasted call time
Engage surfaces the customer context instantly—removing manual research and letting reps get right to selling.
5 Standardize your brand and sales performance
Consistent guidance means results don’t hinge on individual rep skill—every agent can sell like your best.
actifai street address John Smith, what is the exact address you want service at including an apartment/unit number, the city, state and ZIP code? new customer SEARCH

understand each potential customer, instantly

Every strong sale starts with knowing who’s on the line. Engage turns a simple address into rich, sales-impacting context—serviceability, household traits, and likely needs—delivered instantly. For live reps, that means less wasted call time and a smoother path to the right offer. And when calls qualify for automation, Engage applies that same intelligence directly—using customer data and AI models to guide the entire conversation and complete the sale, start to finish.

AI recommendations  close more sales

When prospects are given too many options, sales stall. Engage avoids that by recommending a single, right-fit package—plan and add-ons—drawn from the provider’s existing catalog. Each recommendation is powered by Actifai’s proprietary ML model, purpose-built for broadband and refined by millions of real sales interactions. That’s why Engage can guide reps with confidence in live calls—or present and confirm the offer autonomously in approved scenarios.

residential, home address serviceable, 4-person household, average neighborhood speeds: 500mbps, estimated income: ＞ $120k/year Does anyone in your household work from home? How many devices will be connected simultaneously? recommended offer We recommend our super-fast 650mbs package at $109/ month, discounted by $15/month for your first 13 months selling point This offer is around $200/year less than our competitor’s comparable speed, and with this package everyone in your home can take video calls & stream HD video across devices, at the same time.
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personalization that persuades

Recommending the right package is just the start. Engage makes it resonate by attaching real-time, customer-specific insights: how a plan fits the household’s size and usage patterns, how it compares against competitors in the area, even what percentage of neighbors on similar streets have chosen the same package. These tailored selling points are generated instantly—giving reps the confidence to win calls and, when running autonomously, enabling the Engage Agent itself to hold persuasive, one-to-one conversations. In either case, every interaction feels personal, relevant, and built for that customer alone. And if a conversation needs a handoff, Engage summarizes the exchange and passes it seamlessly to a live rep without losing context.

your top-rep's performance, across every call

The Engage Agent doesn’t replace your people—it makes every rep as effective as your top performer. By combining broadband-trained AI, real-time data, and proven workflows, Engage equips sales teams to deliver consistent, high-quality results. And with Auto capabilities, the same intelligence that powers guided selling can handle straightforward calls end-to-end—extending your capacity while staying under provider controls.

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AI-powered recommended offers

Produces one right-fit package from your existing catalog, current with promos and availability.

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Broadband-specific ML models

Continuously trained on millions of past sales to recommend the plan and add-ons most likely to convert.

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Guided and autonomous call handling

Supports reps step by step, or independently runs routine inbound sales calls end to end, under provider controls.

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Customer data enrichment

Independently sources demographic, behavioral, and competitive data to inform every interaction.

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Competitive comparisons

Surfaces local competitor options in real time so reps or the autonomous agent can position your plans with confidence.

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Seamless live rep pass-off

When escalating to a person is best, Engage summarizes context and transitions calls to a live rep without losing momentum.

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Integrated order completion

From plan selection through checkout, sales flow directly into billing with one click—or delivered automatically in autonomous calls.

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Personalized selling points

Generates customer-specific value props. From household usage to neighborhood adoption rates—personalization makes offers resonate and overcomes customer knowledge gaps.

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Accurate serviceability

ML-backed address validation and service availability checks fix data errors automatically and minimize false negatives.

with the engage agent, ISPs have increased ARPU from 5-20%

Get a demo of the Engage Agent, ask our AI experts the hard questions, and learn how we make it possible to launch Actifai in weeks, as easily and profitably as possible.

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