Rural Broadband Providers

Often the first and only internet option in a local region, rural and municipal broadband providers now face growing customer competition as federal funding and private capital flood the market. On top of that, investment and consolidation among previously highly-local competitors have changed the game, and many local providers are searching for ways to strengthen their subscriber acquisition in newly competitive markets. Actifai gives you the edge you need with AI-powered offer recommendations, upsell targeting, and retention improvement — available for your agents or through your digital sales channels.

new challengers on the field

Over the last five years there’s been a significant shift in providers’ ability to access rural, traditionally underserved communities that previously had only one, if any, service provider alternatives. New federal subsidies to expand broadband service to all have created opportunities for new entrants and incumbents alike to expand their service footprints and upgrade their technology to better serve the local communities.

As a result, many incumbent rural operators are for the first time competing in markets where customers have other options. Their key challenge: maintaining a profitable position as a local, community-focused provider while larger, better funded competition is beginning to make inroads.

stand out with service & support

Building out service to new areas is only half the battle — providers also need to bolster their acquisition and retention efforts to maintain a stable existing customer base during new growth. Actifai provides the sales effectiveness tools needed to compete. We built our platform to innovate beyond the traditional one-size-fits-all approach with a modern digital sales product, a machine-learning augmented customer experience, and the industry’s first, AI-powered offer recommendation technology – all helping providers highlight their unique value against new and out-of-town alternatives.

actifai one adult works from home frequent HD video streaming estimated income: >$200k/year estimated home value: $638,000 6+ connected devices at a given time average neighborhood speed: 750mbps 5-bedroom home 12 Harlan Dr, Arvada CO, 20004 residential home 83% of households in your surrounding neighborhood have 450mbps internet speed or higher. For homes like yours with 5 bedrooms, I recommend our Mesh WiFi package, which includes 2 WiFi extender nodes to make sure your connection is smooth and reliable throughout the house. With multiple devices connected at any given time, Our Core Three Bundle, with Super-Fast 450mbps speed, will ensure you have pause-free video conferencing while you work from home. offer accepted

the results

With Actifai’s cutting edge machine learning and AI technology, we’ve helped providers achieve impressive results. Under the hood of our streamlined, easy-to-use platform are algorithms that are constantly learning from over one million customer engagements we’ve powered — all with the goal of helping you provide high quality, profitable service to your local community.

+12%
average
ARPU lift

2x
add-on
sales

22x
average
ROI

up to
30%
conversion improvement

products made for rural & municipal providers

01

digital

Out-of-the-box website solutions that beat even the fiber upstarts.

Deployed as a micro-site or within your existing checkout, Actifai Digital runs an AI serviceability check and uses machine learning models to sort through our database of anonymized demographic, household, and competitive information. This information, coupled with a straightforward discovery questionnaire for a prospective customer, results in a single recommended offer to best suit their needs.

Whether you’ve barely had a website before or have been frustrated with the inability of previous website builders to provide service like your best sales agents, Actifai delivers the support you need.

residential, apartment address serviceable, 2-person household, average neighborhood speeds: 350mbps, estimated income: ﹥$85k/year Does anyone in your apartment work from home? How many devices will be connected simultaneously? recommended offer We recommend our fast & reliable 300mbs package at $49/month, discounted by $10/ month for your first 13 months selling point This offer is around $90/year less than our competitor’s comparable speed, and with this package you’ll be able to take video calls, while streaming on multiple devices, without choppiness or delays.
actifai 4-person household, average neighborhood speeds: 500mbps, estimated income: ﹥$100k/year, estimated home value: $436,000, 6+ connected devices, frequent HD video streaming address serviceable residential, home 132 Shaker Blvd, Cleveland, OH 34120 recommended save offer We recommend upgrading to our Super-Fast 450mbps package at $59/month, with a promotional discount of $30/month for your first 13 months + add voice home voice - + super-fast 450mbps blast 1gb - + add cable TV cable & streaming - order summary
02

retention

Bring even better service to your most loyal customers.

Enhanced with the additional context of a customer’s current usage and service history, Retention helps agents get a better understanding of who they’re speaking with, before identifying the optimal offer and actions (discount, speed upgrade, package change, etc.) that will guide the customer engagement toward an outcome that increases CLTV, decreases churn, and results in more satisfied customers.

explore our other products designed to help rural & municipal providers accelerate growth in their local markets

engage

engage

Boost sales & subscriber satisfaction with customer info & AI offer optimization.

upsell

Capture & convert growth opportunities that would otherwise go unserved.

b2b

Identify leads that will convert with advanced business data discovery.

Digital

digital

Embed a modern web flow with AI offers that sells like your best agent.

retention

Extend existing subscribers & increase LTV with tailored machine learning

want to see actifai in action for a real provider?

Read how Actifai worked with Hargray Communications to increase upsells of a valuable add-on product and build a customer service flow to better support agents.