AI on the Rise for Operators Embracing Virtualization

With the adoption of artificial intelligence as a highly valued tool for cable providers continuing to grow, AI is central to offerings from vendors of all sizes seeking to address long-standing inefficiencies and modernize the cable and broadband industry. In this recent Cablefax article, managing editor Sara Winegardner explores how companies like Actifai demonstrate value to service providers through AI-powered customer engagement platforms.

There’s an embrace of automation and AI technologies, and there is a practical use case for them,” notes Actifai EVP and general manager Jeff Vogt. “It’s how you harness them for practical purposes versus trying to bite off everything.”

As Winegardner accurately states, bringing tailored, fully actualized services to life is transforming AI from a buzzword at future-looking shows like CES into something consumers and enterprises can understand and utilize. For Actifai and its customers, the result is enhanced subscriber satisfaction, reduced churn and an ability to win over new subscribers despite unprecedented market competition.