“With a growing number of choices and an increasingly crowded market, prospective subscribers are struggling to find the optimal offer that not only meets — but exceeds — their evolving expectations,” said Jeff Vogt, EVP and GM of cable, media, and telecommunications at Actifai. “Our state-of-the-art Engage product was developed to improve the customer acquisition experience for sales agents and subscribers. The technology helps providers stand out by better understanding customers at an individual level and presenting them with real-time, AI-informed offer recommendations that best match their needs. And today, the advancements that Engage has brought to market are making it possible for providers to consistently deliver the right offer for every one of their customers.”

The Actifai platform powers tens of thousands of customer engagements per week for a growing customer base, including both emerging, high-growth regional operators and some of North America’s largest cable and telecommunications service providers. A key to Actifai’s success is its dynamically generated sales rationale, which supports recommended offers with relevant points of emphasis in each distinct customer engagement. The platform’s AI and machine learning models identify these supporting sales statements to help customers understand why a recommended offer is specifically right for them, providing agents with the selling context and confidence they need to boost subscriber acquisition.

Actifai recently partnered with CSG, a global leader in customer engagement, revenue management, and payments solutions, to further revolutionize customer acquisition. By integrating Actifai Engage into the CSG Advanced Convergent Platform (ACP), ACP customers can seamlessly deploy the combined solution and enable their agents to sell more effectively with AI-recommended offers. The integrated solution enables operators to match each customer with the best offer tailored to their unique buying situation. The use of real-time external data, artificial intelligence, and machine learning empowers CSG customers to further personalize every customer experience and maximize the value of each engagement. Initial provider pilots are expected before year’s end.

Since 2019, Actifai has forged a quality, results-driven reputation built on authentic customer relationships, an easy-to-use interface, and outstanding customer results. Looking ahead to 2023, the company expects to continue its accelerated growth, onboarding additional service provider customers, expanding channel relationships, and launching a number of new, focused products to further enhance the customer engagement experience across digital and live channels.

For more information about how Actifai delivers the right offer for every customer, visit actif.ai.