“We’re honored to receive the AI Breakthrough Award for Best Decision Intelligence Solution. At Actifai, we’re passionate about empowering broadband providers, large and small, to make smarter, AI-enhanced decisions throughout the subscriber lifecycle. And we’re proud of the results our provider partners have achieved so far,” said Ned Brody, CEO of Actifai. “We believe that the first interaction with a customer is uniquely crucial. It sets the tone of the customer relationship and significantly impacts both the long-term profitability and satisfaction of a subscriber. With Actifai, providers can now apply real-time, AI-powered personalization to make the most of those interactions, opening doors to substantial growth. Our team continues to be laser focused on further transforming providers’ customer engagements; but as the only company offering this capability to the broadband industry, we’re excited by this milestone recognition of our technology’s impact.”

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry specific AI applications and many more. This year’s program attracted more than 3,200 nominations from over 20 different countries throughout the world and included winners like OpenAI, Microsoft, and Qualcomm.

Actifai’s customer engagement platform breaks through the competitive customer engagement space with an unprecedented ability to gather and analyze complex customer data, leveraging prescriptive analytics and machine learning-backed AI models. Actifai’s commitment to delivering outstanding results, such as improved sales conversion, increased average revenue per user, and enhanced customer retention, demonstrates the tangible impact of their decision intelligence solution which separated them as the standout in their category.

“Personalization from Actifai allows telecom companies to present the right services and products to potential customers, improving their prospect’s experience and boosting their subscriber acquisition and retention,” said James Johnson, managing director, AI Breakthrough. “As our ‘Best Decision Intelligence Solution’, Actifai acknowledges the importance of outstanding initial customer sales engagements for cable and telecommunications companies. Traditional sales processes lack personalization, but by utilizing AI, Actifai revolutionizes the sales process by enabling real-time customer engagement personalization at scale.”

Available in both the call center and for online sales, Actifai enables up to a 30% improvement in sales conversion rates, 8%-14% increases in average revenue per user, and 6%-11% lifts in customer retention.