Actifai’s modular platform is built to address business needs throughout the customer journey. We’ve developed a series of focused products for acquiring, retaining, and expanding customer relationships. All are powered by the same dynamic technology so that the right products for you are available with just the click of a button in our single, unified platform.
Our platform is only valuable if your customers and agents can work with it — no matter how much time we invest into our AI or ML models, we’re well aware that usability has equal importance. Actifai’s interface is modern and easy to understand. We built our platform to be cleaner and more reliable than the industry’s comparable CMS and CX platforms, delivering a workflow that helps your agents make the most of our technology and drive the greatest financial results.
In a world of nice-to-look-at analytics tools, Actifai emphasizes practicality and real-world use. Our platform’s four key technology components generate profit lift for our customers — applying cutting-edge AI, machine learning, and data collection to achieve meaningful results.
Uncover more information about your customers than ever before with automatic data harvesting and validation technology.
Actifai gathers thousands of data points about a caller or online shopper, in real time, using only an address and zip code.
Family size, financial background, education, employment, etc. — forming a picture of purchase capacity.
Information on customers’ homes, neighborhoods, and communities, helping to add the context of where you’ll serve an individual and what their environment looks like.
Serviceability, along with previous packages sold, historical usage, support engagements, change orders, and satisfaction.
Context on what other providers service a given location and insight into how their offers and promotions compare to your own.
Family size, financial background, education, employment, etc. — forming a picture of purchase capacity.
Understanding a customer requires both information and listening, so we created a clear and highly usable discovery flow to help your agents uncover valuable behavioral information (e.g., expected number of connected devices, gamer, OTT video consumer, work from home). Collecting this information builds both agents’ confidence and customer rapport. Together, Actifai-gathered data and self-reported behavioral information result in the strongest customer discovery capability on the market.
Deploy powerful machine learning to gain unparalleled insights from new and old data.
In addition to information discovery, Actifai uses machine learning to analyze every customer engagement we’ve powered. Thanks to over a million analyzed offer and outcome pairs, we paint the most informed picture of a customer’s buying motivation, interests, and preferences — meaning providers see immediate conversion and ARPU improvement from deploying our products. Even better, our machine learning continually incorporates your unique offer and outcome pairs, further optimizing offer recommendations to best match your specific customers.
Lead with your best offer, every time.
Using sophisticated artificial intelligence, Actifai determines the single best offer for an individual customer in new sales, retention, and upsell engagements. We built Actifai on the evidence that presenting customers with a single, AI-optimized offer, rather than overwhelming them with a menu of choices, would result in better outcomes for subscribers and providers alike. Our customer’s results have proven the value of this approach. Actifai’s AI adapts to changing market dynamics, industry trends, and customer behaviors by powering thousands of daily engagements and through our team’s continued refinement. That means every new engagement with a prospective customer or existing subscriber is backed by powerful AI decision technology that guarantees providers lead with their optimal offer, at that moment, for that unique individual.
Win more subscribers with dynamically generated sales statements that explain the why, not just the what.
Actifai backs up every recommendation with contextually relevant selling points designed to explain the value and benefits of an offer to the specific prospective buyer. We motivate positive outcomes by informing offer rationale with customers’ unique needs and wants, providers’ current packages and sales priorities, juxtaposed competitive alternatives, and usage requirements uncovered in discovery. Best of all, selling points are generated in real-time and tested across over a million engagements — so just like the adaptive learning of our AI offers, Actifai customers see immediate and ongoing conversion improvement from applying our dynamic rationale technology.
Whatever your current growth focus — subscriber growth, ARPU, margin improvement, market expansion, increasing adoption of new services or products, retaining customers, improving online conversion — there’s an Actifai product to support you. When it’s time to tackle your next goal with the Actifai platform, adding another product is a button click away.
Get a demo of our platform, ask our executives the hard questions, and learn how our pilot is designed to make testing Actifai as frictionless and profitable as possible.
