Engage

It’s impossible for broadband providers to make the perfect, customer-winning offer in every individual sales engagement. The goal is getting it right — making the offer that best aligns with a customer’s needs while maximizing ARPU and likelihood of acceptance — as often as possible. In real-time, Actifai Engage uncovers who a customer is, what they want, and the offer that best matches them — eliminating guesswork that often leads to unnecessary discounting or lost sales.

present offers 
with confidence

Engage gives agents a defined discovery process, useful customer information, motivational selling points, and specific offer recommendations: in short, powerful technology to help them succeed. Instead of relying on different sales approaches from agent to agent and “guess and check” offer strategies, Actifai gives sales professionals the single best offer for a prospective customer along with the context and buying rationale to back that offer up.

1 stops the race to the bottom
No more offering the cheapest package just to close a sale. Help agents present the right package with the confidence that it meets a customer’s needs.
2 drastic decrease in prospect research time
The actionable, sales-impacting customer information that agents need is surfaced in Engage — with a zip code and click of a button.
3 increases agent confidence to sell with conviction
An extensive customer profile coupled with dynamic selling points gives agents confidence in the offer they’re making and the reason behind it.
4 eliminates guesswork and uncertainty
Helps agents spend less time guessing what speeds, products and add-ons might match an individual and more time building a productive rapport.
5 slashes agent training time
All the sales-impacting information agents need is surfaced in Engage — with a zip code and the click of a button.
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actifai street address John Smith, what is the exact address you want service at including an apartment/unit number, the city, state and ZIP code? new customer SEARCH

sell based on understanding, not guesswork

Uncovering information about a prospect has always been a crucial part of sales. Actifai makes the discovery process easier than ever before. Using just a caller’s home address we uncover the most relevant, sales-impacting customer background information — all with the goal of helping you understand who that potential customer is and the services that best match them.

personalized offer recommendations > open-ended choices

Our results have proven that presenting a customer with one ideal offer, rather than overwhelming them with a menu of choices, results in better outcomes for customers and providers alike. Engage gives agents the power to present customers with the most appropriate service package for their needs while eliminating customer confusion and frustration. And, because continually making optimized offers requires staying on top of changing consumer preferences, behaviors, and market dynamics, Engage’s recommendations are adaptive, so agents’ offers are competitive today and tomorrow.

residential, home address serviceable, 4-person household, average neighborhood speeds: 500mbps, estimated income: > $120k/year Does anyone in your household work from home? How many devices will be connected simultaneously? recommended offer We recommend our super-fast 650mbs package at $109/ month, discounted by $15/month for your first 13 months selling point This offer is around $200/year less than our competitor’s comparable speed, and with this package everyone in your home can take video calls & stream HD video across devices, at the same time.
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conversation to conversion

Presenting the right offer is only half the battle — agents still need to sell the customer on the recommendation. Engage makes this easy by giving agents dynamically generated, customer-specific selling points. These suggested statements motivate buying by highlighting value, providing comparisons against local competitors, and emphasizing how recommended products and services match a customer’s stated interests. And Engage continuously refines sales points by learning from your unique offers and sales results, ensuring that revenue-per-user and sales conversion improvements continue even as your business changes.

every agent as good as your best

Engage doesn’t replace your live sales agents — on the contrary, they’re the key component of the results providers are driving with our technology. Engage makes agents’ jobs easier by taking care of the heavy lifting (gathering customer information, identifying the best offer, personalizing selling points) so your agents can focus on what they do best — building customer relationships. Give your agents the technology that’s helped providers improve conversion by up to 30%.

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rich predictive data

Actifai independently sources demographic, competitive and behavioral data that is highly predictive of a customer’s interests and propensity to make a purchase.

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machine learning

<span data-metadata=""><span data-buffer="">Machine learning models combine rich predictive data with over a million offer and outcome pairs, allowing providers’ offer recommendations to adapt with changing customer needs and preferences.

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AI-powered offers

Artificial intelligence eliminates choice overload, identifying a single recommended offer that aligns with a customer’s needs, reflects their competitive options, and maximizes ARPU and CLTV.

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contextual selling points

Pair every recommended offer with relevant selling points for the individual customer, based on their competitive options, usage needs, demographic profile, and more.

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smart upsell / cross-sell

Identify in real-time the customers who are most likely to purchase, and benefit from the introduction of add-on products or higher-tier packages.

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integrated, modern CPQ

An easy-to-use configurator provides agents a time-saving capability to add/remove items and determine pricing impacts in real time.

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one-click push to billing

Once an offer is accepted, a simple click delivers an order into your billing system for further processing.

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competitive comparisons

Quickly reference a prospective customer’s other service options to present a competitively-advantaged offer with confidence and context.

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reliable serviceability

Machine learning-backed address validation/matching and serviceability verification minimizes ‘false negatives’ and engineering check requests.

using actifai engage, every provider has increased ARPU by 8-14%

Get a demo of Engage, ask our executives the hard questions, and learn how our pilot is designed to make testing Actifai as frictionless and profitable as possible.