Actifai’s industry-first AI software personalizes broadband providers’ sales and support engagements with product and service offer recommendations and tailored selling points for every unique subscriber interaction.
In an increasingly crowded market, making an offer that will win a customer, exceed their expectations, and retain their business is more important (and more difficult) than ever. Despite a flood of new products, services, and steep competitor promotions, providers can excel by understanding their customers at an individual level and leading with their most competitive offer.
“When you can see quantifiable and verifiable results before you purchase a product, as we could with Actifai, it creates a transparent value-based decision that is easy to make.”
Jason Praeter, President and General Manager, altafiber
Customer since 2021
"As we continue to invest in our fiber network and deliver industry-leading services to our community, Actifai’s technology is pivotal in establishing a new standard for how a modern, service-oriented broadband provider facilitates a world-class customer experience."
Beth Barnes, Vice President Marketing and Consumer Sales, Lightcurve (formerly Rainier Connect)
Customer since 2024
“Our partnership with Actifai continues our legacy as a community-focused technology leader, bringing state-of-the-art AI tools for our customer service professionals that will help them to meet our customers’ needs.”
Su Shin, President and General Manager, Hawaiian Telcom
Customer since 2021
“[Actifai’s] software provides product recommendations and selling points that empower our agents and help our customers better understand the value we deliver, while more intelligently matching offers to needs.”
Frank van der Post, President, Breezeline
Customer since 2021
WOW! is one of the nation’s leading broadband providers, passing nearly 2 million residential, business, and wholesale consumers in 15 markets, primarily in the Midwest and Southeast.
Customer since 2022
"Bringing Actifai's AI technology into our sales and marketing operations was a strategic investment in elevating our service standards. Actifai is streamlining our customers’ buying experience and enhancing their overall satisfaction with sales and support interactions. . ."
Trevor Buhnai, Vice President of Sales and Marketing at Valley Fiber
Customer since 2024
Maximizing customer satisfaction and lifetime value begins with presenting subscribers the offer that’s right for them based on their circumstances, intended uses, and competitive alternatives. Across millions of sales engagements, our unique approach— using proprietary data, machine learning, and artificial intelligence to identify a single recommended offer for individual customers —has increased providers’ ARPU from 5 to 20+% since the day we launched.
With bundles, speed tiers, channel packages, OTT video additions, mobile plans, home security services, WiFi extenders, and more, the number and complexity of options make it difficult for a customer to make the buying decision that’s right for them. This “paradox of choice” frequently results in an outcome that suppresses ARPU while leaving a customer unsatisfied with their services, or confused and unwilling to make a purchase decision at all.
To solve this problem, agents and digital sales channels need to understand who a customer is and what they want. Our platform begins by uncovering and interpreting previously inaccessible customer information — then, using prescriptive artificial intelligence, we recommend the offer that best meets the customer’s needs and buying preferences.
We measure ourselves by the successes of providers working with us. We’re proud of the results they’ve achieved using our platform.
Our products power thousands of digital and agent-driven customer engagements every day. At the core of each is AI-powered offer optimization: presenting a customer with the single best offer to maximize ARPU, sales conversion, and long-term customer satisfaction. Supporting your growth, from acquisition to retention, we’ve made it easy to deploy one or multiple products, all in a single powerful platform.
Actifai Engage facilitates informed conversations across thousands of sales calls every day, helping providers acquire customer relationships designed to last.
Engage captures real-time behavioral, demographic, and competitive information, creating the industry’s most comprehensive understanding of a prospective customer. Combining uncovered customer information with real-time market trends and proprietary offer & outcome results, Engage’s artificial intelligence identifies the single, optimized product and service recommendation for individual customers. This offer, background info, and selling statements (tailored to a customer’s unique buying situation) are presented to agents in a modern sales flow, helping them increase subscriber acquisition and ARPU.
Simplify the online buying process and make it easier for customers to purchase the configuration that’s best for them.
Actifai Digital is deployed as a micro-site or within your existing ecommerce flow via API to improve customers’ buying experiences, lifetime value, and sales conversion. Digital enhances ecommerce sales by running an AI-powered serviceability check and using machine learning models to match customers with demographic, household, and competitive information in our proprietary database. This information, coupled with concise customer discovery questions, allows Digital to present customers with a single recommended offer that best suits their needs, lifting conversions, and basket size.
Actifai B2B takes the guesswork and manual effort out of commercial sales, improving agent effectiveness by arming them with a data-enhanced technology they need to close more leads.
With B2B, your sales agents can decrease time spent researching businesses and proactively target the leads most likely to convert to a sale. B2B provides valuable background information upfront and the services and products configuration that will best meet a business’s needs, increase their satisfaction, and maximize the likelihood of purchase. Near-net, new buildout, net adds? We tailor B2B’s AI to your distinct sales goals, providing your agents with the target and background information they need most.
Actifai Retention uses proprietary demographic, behavioral, and competitive data, enhanced with the additional context of a customer’s current usage patterns and services history.
With a better understanding of the customer, their service history, price sensitivity, and competitive alternatives, Actifai presents agents with a recommended offer and supporting save statements that guide customer engagements toward positive outcomes. To support agents when iteration is needed, Retention’s modern UI makes it simple to adjust discounts, change services, introduce add-on products, etc., helping ensure save engagements reduce churn, optimize ARPU and CLV, and result in more satisfied customers as often as possible.
Actifai Upsell uncovers previously missed value-add opportunities and helps agents successfully sell add-on products and services when the opportunities arise.
During various billing, support, and service engagements or outbound sales initiatives, agents use Upsell to present compelling, low-friction change of service and product upgrade/upsell offers to customers. Upsell’s AI-powered technology makes expanding customer relationships in proactive and reactive customer engagements even more achievable for providers focused on bolstering ARPU and increasing CLTV. To date, Upsell’s capabilities have helped providers double their add-on sales.
Get a demo of our platform, ask our executives the hard questions, and learn how our pilot is designed to make testing Actifai as frictionless and profitable as possible.